COOKHOUR

【Wide Mouth & Spoon】The soup containers comes with a foldable spoon, And the wide mouth accommodates chunky foods Easy to clean and great for work, school, office, travel and camping.【100% Safe Food Container】The food jar itself is made of high quality 18-8 Stainless Steel. It has double walls with vacuum space in between that provides insulation. Also, it's BPA free, no PVC, FDA-approved, food grade material. Which can help you eat a healthy lunch and save you money on eating out and on throwing out leftovers!【Leak Proof Double Wall & Long Time Insulation】This Nrmei container is durable.you can reply on it to keep your hot & cold food for 12 hours, room temperature 24 hrs. For maximum thermal efficiency, we suggest you pour in hot & cold water to preheat & pre-chill for 5~10 minutes before packing food.【Capacity & Attractive Design】The 1000ml/800ml capacity are sufficient for carrying a full-size lunch or dinner. The size is suitable for most of people and perfect for adults and teenagers. Plus, it's vibrant, eye-catching and the lid is made of stainless steel material, which will attract your colleague's eyes.【quality& Warranty】With silicone sealing ring, the food jar has been full sealed to prevent spilling accidents.And all the item carries a one-year replacement and our lifetime friendly service, our service teams will be always on your side.

Q&A

Q: Can I change my order info? Such as receiving address or item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel is going to be shipped according to the initial order info.
Q: Why isn’t my order being shipped out of China?
A: If there is no further tracking info after 10 days. It is most likely due to domestic shipping issue. For further support, please contact our customer service.
Q: Why is my parcel still “delivering”?
A: International shipment can be time-consuming and your patience is appreciated. Please rest assured if you see no update about your parcel. We use AliExpress shipping methods which can take 15 to 60 days. For further support, please contact our customer service.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for update. A 5-star review is much appreciated upon receiving your parcel.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual. For further support please contact our customer service directly.
Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because receiving address or phone number being incorrect or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.