COOKHOUR

FAQ

Q:What kind of company are you?

Yangjiang Amber Industrial Co.,Ltd is a high-quality knives & accessories manufacturer with

comprehensive import and export department.

Amber was established in 2010 and located in the city of knife-Yangjiang.

Amber convinces the develop concept "Live smart ,stay sharp", Continued growth, Innovation,

Service.

There our brand for Kitchen Knife [Amber柏] was born,we are will to directly supply for knife

users allaround the world.

Q:What's your company's business principle?

We obey the principle “customer superior,Quality first "continue to provide perfect services

and producethe most sharp and durable knife supply chain in the world.

Q:What are your payment methods?

We follow the payment methods of AliExpress,Credit Cards,WebMoney(WM),TT Remittance,

Paypal etc.

Q:What's your business time?

Online Hours:Monday to Saturday 8:30am to 6:00pm GMT+8.

Q:Can I be an agent/ distributor/wholesaler of your products?

Warmly Welcomed! You will get the largest supports from us such like price,quality,quantity,

delivery time,etc.

Q:What's the packaging of product?

We use multi-layers shock-proof membrane inside, and then use the box outside, which

ensure the goodsfrom a variety of external damage.

Q:What's the shipping method?

1) Hong Kong Post air mail, Swiss Post air mail and Netherland Post air mail are our main

shipping method.Which we will choose according to the buyer's address and the local

custom regulation.

2) We ship the items out within 1-2 days since the payment be confirmed by AliExpress,

it may be extendedproperly in holidays,tracking number will be sent after shipped.

3) Please double check the address before paid. If you have to change the address,

please contact us within24 hours after paid. Or once the packaging was sent,cannot be

changed anymore.

4) TRANSIT TIME is provided by the carrier, the local post office and other factors,

particularly the holidayand heavy transport season, please be patient.

5) If the purchase protection time is near to end,and you have not received the goods yet,

please contactus to extend accordingly.

Q:How about the After-sales Service and Guarantee?

Please contact us if the following problems occurred:

1.Not received of the goods;

2.Customsdetention;

3.Quality problem of products;

4. Product does not match withdescription.

You will get reply within 24 hours as soon as you contact us,we are doing our best to satisfy

you!

Enjoy Your Shopping in AmberKnife Store!