Payment
1. Payment: For the payment please check this link: https://helppage.aliexpress.com/buyercenter/questionAnswer.htm?spm=a2g19.helppage_7aypo.0.0.nYhdPG&isRouter=0&viewKey=1&id=20069389&categoryIds=9205389&lang=ru
2. Customs Taxes: If Goods are being ordered from outside Hong Kong, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of the record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and we can't guarantee that the packaging of your Goods will be free of signs of tampering.
Shipping Policy
1. Shipping Methods and Delivery Time
1) The parcel will be dispatched in 2-4 working days.
2) For the free shipping service we will be using Hong Kong Post Air Mail.
3) The delivery time will take about 15-90 days depending of the destination. If you need specific express shipping service, such as USP, DHL, EMS, please contact with us.
4) The delivery time frames are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shipping location, weather condition, and custom inspection...
5) We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.
2. Wrong Address
1) We will not be responsible for wrong shipping address if we do not have the correct information.
2) Any reprocessed order will be charged an additional fee, USD20.00 with standard shipping or USD40.00 with express service, in case of incorrect shipping information provided. Those fees will be deducted from the refund if the order is canceled after having been shipped.
Return and Refund Policy
1. Returns: Our return and refund policy last 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
2. Refunds: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable.
There are certain situations where only partial refunds are granted:
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
3. Sales items: Only regular priced items may be refunded, unfortunately sales items cannot be refunded
4. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, mail us back your item. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
5. Shipping: Customer shall assume all risks of loss or damage to the item while in transit to our facilities. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Warranty Policy
Wacaco Company Limited policy is to honor product warranties and to perform service only on products purchased from an authorized Wacaco dealer and only accompanied by a receipt or proof of purchase. If you purchase a Wacaco product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Wacaco Company Limited warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized Wacaco resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Wacaco Company Limited. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your Wacaco product by ensuring that you only purchase Wacaco products from an authorized Wacaco dealer.
REMINDER: WARRENTIES ARE NON-TRANSFERABLE, SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT CONVERED BY A MANUFACTURER'S WARRANTY.
