COOKHOUR

LONG HEAT AND COLD RETENTION » vacuum insulation technology locks in temperature to preserve flavor and freshness, that keeps beverages hot for 12 hours or cold for 24 hours.QUALITY » Our double walled thermal carafe coffee holder is made up of a durable 18/8 stainless steel interior and exterior, built to withstand the demands of everyday use.SINGLE HAND POURING » Pour spout opens easily with push button ease, making one-handed pouring of this coffee carafe simple.USER FRIENDLY » It’s large mouth opening makes filling and cleaning easy; it can even be used with ice for extra cold refreshment. It’s outer body stays cool to the touch when filled with hot liquids and is condensation-free with cold beverages. Perfect as a hot water dispenser, tea dispenser, or for hot chocolate.Touching Temperature Display>> Touching the lid of the coffee jug lightly to display the current water temperature with highlight LED screen. Avoid burn from test the temperature through the mouth. 360 degree rotation does not have to worry about water leaks, and sealing is good.

Q&A

Q: Can I change my order info? Such as receiving address or item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel is going to be shipped according to the initial order info.
Q: Why isn’t my order being shipped out of China?
A: If there is no further tracking info after 10 days. It is most likely due to domestic shipping issue. For further support, please contact our customer service.
Q: Why is my parcel still “delivering”?
A: International shipment can be time-consuming and your patience is appreciated. Please rest assured if you see no update about your parcel. We use AliExpress shipping methods which can take 15 to 60 days. For further support, please contact our customer service.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for update. A 5-star review is much appreciated upon receiving your parcel.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual. For further support please contact our customer service directly.
Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because receiving address or phone number being incorrect or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.