FAQ
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Q:What kind of company are you? |
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Yangjiang Amber Industrial Co.,Ltd is a high-quality knives & accessories manufacturer with comprehensive import and export department.
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Amber was established in 2010 and located in the city of knife-Yangjiang.
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Amber convinces the develop concept "Live smart ,stay sharp", Continued growth, Innovation, Service.
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There our brand for Kitchen Knife [Amber柏] was born,we are will to directly supply for knife users all around the world. |
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Q:What's your company's business principle? |
We obey the principle “customer superior,Quality first "continue to provide perfect services and produce the most sharp and durable knife supply chain in the world. |
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Q:What are your payment methods? |
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We follow the payment methods of AliExpress,Credit Cards,WebMoney(WM),TT Remittance, Paypal etc. |
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Q:What's your business time? |
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Online Hours:Monday to Saturday 8:30am to 6:00pm GMT+8. |
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Q:Can I be an agent/ distributor/wholesaler of your products? |
Warmly Welcomed! You will get the largest supports from us such like price,quality,quantity, delivery time,etc. |
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Q:What's the packaging of product? |
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We use multi-layers shock-proof membrane inside, and then use the box outside, which ensure the goods from a variety of external damage. |
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Q:What's the shipping method? |
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1) Hong Kong Post air mail, Swiss Post air mail and Netherland Post air mail are our main shipping method.Which we will choose according to the buyer's address and the local custom regulation.
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2) We ship the items out within 1-2 days since the payment be confirmed by AliExpress, it may be extended properly in holidays,tracking number will be sent after shipped.
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3) Please double check the address before paid. If you have to change the address, please contact us within 24 hours after paid. Or once the packaging was sent,cannot be changed anymore.
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4) TRANSIT TIME is provided by the carrier, the local post office and other factors, particularly the holiday and heavy transport season, please be patient.
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5) If the purchase protection time is near to end,and you have not received the goods yet, please contact us to extend accordingly. |
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Q:How about the After-sales Service and Guarantee? |
Please contact us if the following problems occurred: 1.Not received of the goods; 2.Customsdetention; 3.Quality problem of products; 4. Product does not match with description.
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You will get reply within 24 hours as soon as you contact us,we are doing our best to satisfy you! |
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Enjoy Your Shopping in AmberKnife Store! |
